1. Payment and Fund Handling: 

1.1. Worklifewell Healthcare Ltd. (hereafter referred to as “the Clinic”) offers patients the option to pay upfront for a block of care (usually 12 treatment visits). The funds received from patients are considered prepaid fees for services to be rendered.

1.2. The Clinic will establish a dedicated account for the management of these prepaid funds. The account will be maintained separately from the Clinic’s operational funds, ensuring transparency and accurate tracking of prepaid amounts.

1.3. All prepaid funds will be used exclusively for the provision of healthcare services agreed upon in the care plan between the patient and the Clinic.

1.4. Upon request, the Clinic will provide periodic statements to patients, detailing the utilisation of their prepaid funds and any of their remaining balance.

2. Refund Requests:

2.1. Refund requests will be handled in accordance with the following guidelines:

1. a) The patient’s healthcare needs change significantly, making the remaining prepaid services unnecessary or impractical.
2. b) The patient relocates to a different geographical area, making it logistically challenging to continue receiving care from the Clinic.
3. c) The patient experiences a severe medical condition or unforeseen circumstances that prevent them from continuing with the prepaid care.
4. d) The patient decides at their discretion that they no longer wish to receive care at the Clinic.

2.2. To request a refund, patients must submit a written refund request to the practice manager. The request should include the reasons for the refund, along with any supporting documentation or evidence, such as medical reports or relocation proof.

2.3. Refunds, will be processed within a reasonable time frame. The refunded amount will be calculated based on the unused portion of the prepaid funds and minus any discounts that were received as if the patient had paid for each visit at the full fee.

3. Communication and Transparency

3.1. The Clinic is committed to maintaining open lines of communication with patients regarding the handling of prepaid funds and refund requests.

3.2. Patients will be provided with a copy of this policy at the time of signing the agreement for prepaid care. The policy will also be made available on the Clinic’s website and in any relevant patient information materials.

3.3. Any changes or updates to this policy will be communicated to patients in a timely manner, ensuring transparency and clarity.

I understand the contents of this policy and agree to comply with its terms and conditions.  I have had the opportunity to ask questions and seek clarification regarding the policy.