We value your time and appreciate your understanding of our cancellation policy. Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations may incur a fee as though treatment had occurred.
If you are running late for your allocated appointment we may be unable to accommodate you but will do our best to see you when it will cause minimal disruption to other patients.
Our aim is to serve the community effectively while accommodating everyone’s schedules. We aim to run our appointments to a tight schedule however please be mindful that some appointments may take slightly longer than scheduled.
We understand that plans can change. You can cancel or reschedule your appointment up to 24 hours in advance without any charge. If you need to cancel or reschedule within 24 hours, a fee may apply. We really appreciate your understanding!
Yes, you can reschedule your appointment without any hassle. Just give us a call, WhatsApp us or visit our booking page to select a new time that suits you better. Please ensure that this is more than 24 hour before your originally schedules appointment.
We aim to send you a reminder at least 24 hours before your upcoming appointment. It is your responsibility to remember your scheduled appointment and clinic reminders should not be relied upon. If you do forget to attend your appointment we will aim to reschedule this appointment on the same day. If you are unavailable you may be charged in line with the late cancellation policy.
Yes, late cancellations (less than 24 hours notice) may incur a fee. This helps us manage our schedule effectively and offer appointment times to others in need. Thank you for your understanding.
You can reach us via our contact page or call/WhatsApp or email us . We’re here to help with any questions you may have about our policy or services!